Terms and Conditions

Acceptance of Terms: By accessing or using the GannuG website, you agree to be bound by these Terms and Conditions and our Privacy Policy. Continued use constitutes acceptance of a binding agreement.

Order and Contract Formation: Your order is an offer to purchase the listed You will receive an Order Confirmation email acknowledging receipt (this is not acceptance). The sale contract is concluded only when we ship the item and send a Dispatch Confirmation email. (If your order ships in multiple packages, you may receive multiple Dispatch Confirmations.)

Multiple Shipments: GannuG sources products from city-specific stores. If your order contains items from different cities, they will ship Each shipment will incur its own courier charges and delivery conditions.

Pricing & Payment: Quoted prices include the store’s retail price, procurement fees, packaging and handling, taxes, and our service charges. Prices and shipping fees are subject to change, and we reserve the right to correct any pricing errors at any time (even after payment). By placing an order, you authorize GannuG to charge your selected payment method for the total amount due.

Facilitator Role (Not Vendor): GannuG acts only as a We procure the products you order on your behalf, package them, and ship them via our delivery partners. We are not the manufacturer or vendor of these products. Payment at checkout does not finalize the sale; it is only upon dispatch that the transaction is completed.

Product Availability & Substitutions: All products are subject to availability at the source store. If an item becomes unavailable after you order, GannuG may cancel that item or offer a similar alternative (with your consent). If you accept an alternative, the price and shipping charges may change accordingly.

Product Information & Variations: Product images, descriptions, colors, weights, and packaging shown on the website are for illustrative purposes only. Actual products may vary due to manufacturer batches, seasons, or store We make reasonable efforts to ensure accuracy, but minor differences (color, size, shape, packaging) are not defects.

Perishables, Freshness & Shelf Life: Many of our products (sweets, snacks, etc.) are perishable. We aim to deliver the freshest items available from the source. Although shelf life and expiration dates are provided by the manufacturer, actual shelf life may vary based on storage, handling, and shipping conditions. We encourage you to consume products

Unboxing Video Requirement: For any delivery, you must record a continuous, uninterrupted video of the unboxing process. The video should start before opening the sealed courier package and clearly show the courier label, the sealed box, and all contents inside. This unboxing video is mandatory proof for any claim of damaged, defective, incorrect, or missing Claims without a valid, unedited unboxing video (showing the courier box, packing, and products) will not be accepted.

Claims of Damage, Defect or Missing Items: Report any damaged, defective, incorrect, or missing items within 24 hours of Claims must be made in writing (via our official customer support email) and include your order number and the unboxing video. If a claim is approved, we will arrange a replacement or refund for the affected items only. No refunds or replacements are possible without timely notification and valid video evidence.

Shipping & Delivery: We use third-party courier services for delivery. Delivery dates and times are estimates and cannot be GannuG is not liable for delays caused by couriers, weather, natural disasters, public holidays, strikes, pandemics, customs inspections, or other factors beyond our control. If you refuse a shipment or it is returned due to incorrect address, customs refusal, or recipient unavailability, shipping and handling fees will not be refunded, and any additional re-shipment costs will be charged to you.

International Orders: For orders shipped internationally, you are responsible for complying with your country’s import regulations. Any customs duties, import taxes, inspections, or legal requirements are taken care by GannuG, however being importer or Receipt of the order, the customs might reach you to inspect the same and we request your cooperation without any delay, we request you to provide all necessary details timely to the customs avoid any for delays. GannuG is not liable for delays, fines, or confiscation by customs authorities

Order Cancellation: You may cancel your order only before we initiate procurement from the store. Once GannuG has procured or dispatched the product, cancellations or modifications are not allowed. If we approve a cancellation before dispatch, we will refund the product cost (excluding any non-recoverable procurement or handling fees). We reserve the right to cancel your order at any time (for example, due to pricing errors or stock issues), in which case a full refund will be issued.

Return Policy: Because we ship fresh and hygienic food items, most products are final sale and cannot be Returns or exchanges are only accepted if we have expressly approved them in advance (e.g., for verified defects or wrong items). As we ship standard products, for perishable products, if the products don’t have expiry, considering the taste, the return is not applicable. If any product is having visible damage or spoiled, it is recommended to reach us within 24 hours of delivery.

Shipping Information Accuracy: You are responsible for providing accurate shipping information (address, phone number, email, recipient name). If delivery fails due to incorrect, incomplete, or false information on your part, GannuG will not be liable. You will be responsible for any additional shipping charges to correct the delivery.

Refused or Undeliverable Shipments:  If you refuse a delivery, or if a shipment is returned to us (e.g., wrong address, unclaimed, customs refusal), any shipping/handling charges paid are not refundable. We may charge you for re-shipping if you still want the order

Force Majeure: GannuG is not liable for any failure or delay in fulfillment due to events beyond our reasonable These include natural disasters, war, government actions, cyberattacks, pandemics, strikes, or other emergencies.

Fraud and Abuse: We reserve the right to cancel or hold any order suspected of fraud, unauthorized use, or violation of these We may limit quantities or refuse service to anyone at our discretion.

Limitation of Liability: In no event will GannuG be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.

Updates to Terms: GannuG may revise these Terms and Conditions at any time by posting updated terms on the Your continued use of the site after any changes means you accept the new terms. It is your responsibility to review these Terms periodically.

By using GannuG, you acknowledge that you have read and understood these Terms and agree to be bound by them.