Refunds, Returns & Replacement Policy

At GannuG, customer satisfaction is our priority. As we deal in fresh, authentic sweets, snacks, and other perishable food products, we maintain strict quality standards. If you have any concerns regarding your order, please contact us at [email protected], and our team will be happy to assist you.

1. Unboxing Video (Mandatory)

To ensure a fair and transparent claims process, customers are required to record a continuous unboxing video while opening their package.

The video should clearly show:

  • The sealed package with the shipping label.
  • The package being opened without any cuts or edits.
  • All products received inside the package.

An unboxing video is mandatory for claims related to:

  • Damaged or broken products
  • Leaked or spoiled products
  • Missing item(s)
  • Incorrect product(s) received
  • Tampered packages

Claims submitted without a valid unboxing video may not be eligible for a replacement or refund.

2. Damaged, Defective or Expired Products

If you receive a product that is:

  • Damaged during transit
  • Defective due to manufacturing or packaging issues
  • Leaking or spoiled
  • Expired or with an unreasonably short remaining shelf life
  • Different from the product ordered

please notify us within 24 hours of delivery by emailing [email protected].

Your claim should include:

  • Order number
  • Unboxing video
  • Clear photographs of the product
  • Images of the batch number and expiry date (where applicable)

After verification, GannuG will arrange a replacement, refund, or store credit, depending on product availability and the nature of the issue.

3. Damaged Package at Delivery

If the outer package appears torn, crushed, tampered with, or damaged at the time of delivery, we recommend refusing the delivery and informing us immediately.

Once verified, we will arrange a replacement or refund, as applicable.

4. Returns & Refund Eligibility

Since our products are perishable food items, returns are generally not accepted after delivery.

However, replacements or refunds may be approved in the following situations:

  • Wrong product delivered.
  • Damaged, spoiled, or defective product received.
  • Missing item(s) in the order.
  • Expired product received.
  • Product cannot be delivered due to serviceability restrictions at the delivery location.

All requests are subject to verification by our Customer Support team.

5. Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products that have been opened, consumed, or partially used.
  • Products reported after 24 hours of delivery.
  • Products damaged due to improper storage or handling after delivery.
  • Orders where delivery was attempted but the customer or recipient was unavailable.
  • Orders with an incorrect or incomplete delivery address provided by the customer.
  • Products purchased during clearance or promotional sales that are marked as non-returnable.

6. Return Inspection

In certain cases, we may request the product to be returned for quality inspection.

If a return is required, our Customer Support team will provide complete return instructions. Products should not be returned without prior approval from GannuG.

7. Refund Process

Once a refund request is approved, the refund will be processed within 3–7 business days.

Refunds will be credited to the original payment method used while placing the order. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund after 7 business days, please:

  • Check with your bank or payment provider.
  • Contact us at [email protected] with your order details.

8. Fraud Prevention

To protect our customers and maintain product quality, GannuG reserves the right to reject any claim that is found to be fraudulent or misleading, including but not limited to:

  • Edited or incomplete unboxing videos.
  • False or misleading claims.
  • Repeated claims without sufficient evidence.
  • Misuse of the return or refund policy.

9. Policy Updates

GannuG reserves the right to modify or update this Refunds, Returns & Replacement Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon posting.

10. Contact Us

If you have any questions regarding refunds, returns, replacements, or your order, please contact our Customer Support team:

Email: [email protected]

We will do our best to resolve your concern as quickly as possible.