Shipping Policy

We are committed to delivering your order accurately, safely, and on time.
Order Processing and Packaging

Quality Checks: We inspect every item for quality before packing. After a final quality check, we securely pack your products and hand them over to trusted courier

Sustainable Packaging: We use special packaging to ensure freshness (especially for perishables) and safe transit. Whenever possible, we use eco-friendly materials – for example, 100% recycled cardboard boxes and paper cushioning instead of plastic bubble

Shipping Methods

Single-Address Orders: Each order is shipped to one delivery address If you need products sent to different addresses, please place separate orders.

Multiple Shipments: Some orders may ship from different warehouses, resulting in multiple packages with separate tracking Don’t worry – this is normal. You will only pay one combined shipping fee for the order.

Couriers: We ship exclusively via reputed courier companies (e.g. FedEx, DHL, Blue Dart, etc.) to ensure fast, reliable delivery.

Express & Special Delivery: If you require faster delivery or a specific delivery date, please contact customer support. We offer express shipping options at an extra cost where

Contactless Delivery: For safety and convenience, you can request contactless (no-signature) delivery or leave-at-door instructions when placing your order.

Order Processing Time

Processing Window: We typically process and ship orders within 1–2 business days of order In some cases (high demand or low stock), it may take up to 5 business days to ship the order.

Shipping Days: We dispatch orders on weekdays (Monday through Saturday), excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Order Updates: After your order is processed, you will receive a confirmation by email (and SMS). We provide a tracking number so you can follow your package online or via WhatsApp updates. Please ensure your contact details are correct to receive these updates.

Domestic Delivery (India)

Delivery Time: Standard delivery within India usually takes 1–7 business days after shipping (depending on location). Metro and major city addresses tend to be During peak seasons or sales, deliveries may take longer.

Shipping Charges: We clearly display all shipping charges at checkout.

Express Shipping: Faster delivery (often 1–3 days in major cities) is available at an extra Contact customer service for rates and availability.

Remote Areas: Deliveries to remote or rural areas may have longer transit times or limited courier service. We will inform you if extra charges or delays apply.

Address Accuracy: Please double-check your delivery address and contact We cannot change the address once the order is in transit. If an incorrect address causes a delivery failure, additional reshipping charges may apply.

Delays & Exceptions: Occasionally, deliveries may be delayed by events beyond our control (severe weather, strikes, customs inspections, local holidays, elections, curfew etc.). We appreciate your patience and will keep you informed of any significant delays.

Damaged Deliveries: If your package arrives damaged or you suspect tampering, contact us immediately within 24-36 hours with photos and unboxing videos. We will assist with a replacement or refund per our return policy.

International Delivery

Delivery Destinations: We ship to most major countries worldwide via trusted international couriers (e.g. DHL, UPS, FedEx).

Delivery Time: International orders typically arrive within 6–8 business days after Delivery times can vary by country and local carrier.

Shipping Costs: International shipping costs depend on total weight and We recommend combining items to increase order weight (e.g. 3–4 kg or more) for better shipping rates.

Customs & Duties: All international shipments may be subject to import duties and taxes in the destination country. We handle customs paperwork to help clear your order quickly. Any customs duties, import taxes, inspections, or legal requirements are taken care by GannuG, however being importer or Receipt of the order, the customs might reach you to inspect the same and we request your cooperation without any delay, we request you to provide all necessary details timely to the customs avoid any for delays. GannuG is not liable for delays, fines, or confiscation by customs authorities

International Delays: Customs clearance or local carrier delays can extend delivery We will help track your package, but final delivery time may be affected by local regulations.

Damaged or Lost Shipments: If an international package arrives damaged or is lost in transit, please notify us with details/photos & We will work with the courier to resolve the issue according to our return/refund policies.

Additional Information

Bulk Orders: For large or heavy orders (above 6 kg per shipment) or wholesale inquiries, please contact us at [email protected] for special shipping arrangements and rates.

Shipping Insurance: High-value or fragile items can be shipped with additional insurance upon request. Contact us if you wish to insure your order.

Sustainability: We continually optimize our logistics to reduce environmental impact (e.g. choosing efficient routes, minimizing packaging waste).

Customer Support: For any shipping queries or special requests, reach out via email or WhatsApp. Our customer care team can provide express options or assist with any Each of these policies is intended to set the right expectations and provide a smooth delivery experience for our customers. We will keep these terms updated to reflect the latest best practices and shipping options.