About GannuG

 

    1. What is GannuG? What does GannuG stand for?

GannuG is India’s specialty food marketplace that connects customers with authentic regional delicacies from the places they are famous for. We bring together iconic sweets, snacks, namkeens, khakras, dry fruits, sharbats, biscuits, and other specialty products directly from renowned stores across India.

Whether you’re away from your hometown or simply want to enjoy authentic regional flavors, GannuG helps you experience the true taste of India.

    1. How does GannuG ensure authenticity and freshness?

At GannuG, we do not stock products in warehouses. Every order is freshly procured and shipped directly from the originating store, factory outlet, or flagship branch.

Most of our partner stores have a legacy of over 50–60 years and are widely recognized for their authentic recipes, quality, and craftsmanship. This ensures that every product you receive is genuine, fresh, and true to its origin.

    1. Who are GannuG’s partner stores?

We partner with some of India’s most iconic specialty stores and regional brands that have built trust and reputation over several decades. Many of these stores are pioneers and inventors of the products they are famous for.

 

Ordering & Payments

    1. How do I place an order on GannuG?

Follow these simple steps:

    1. Add your favorite products to the Cart.
    2. Proceed to Checkout.
    3. Apply coupon code WELCOME2GANNUG (for first-time customers).
    4. Enter your delivery details.
    5. Select your preferred payment method.
    6. Complete the payment and place your order.

Your order confirmation will be sent via email and SMS/WhatsApp.

Note: Coupons must be applied on the Cart or Checkout page and cannot be applied on the payment gateway page.

    1. What payment methods do you accept?

We accept:

    • UPI
    • Credit Cards
    • Debit Cards
    • Net Banking
    • Wallets
    • Cash on Delivery (eligible orders)

Available payment options are displayed during checkout.

    1. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available on eligible orders below ₹600.

Please note:

    • An additional COD handling fee of ₹69 may apply.
    • COD availability may vary by vendor and serviceable location.
    • COD is not available for certain regions and selected partner stores.
    • Once shipped, COD orders cannot be cancelled or returned as the products are freshly prepared and perishable.
    • COD orders will be cancelled and requested for a prepaid order if the Customer’s RTO score is high. For such orders with high RTO score, the logistics portals won’t allow us to process it. So a prepaid order need to be placed by the customer if they need the order.
    1. Is there a discount for first-time customers?

Yes. First-time customers can enjoy 10% OFF on their order by applying coupon code: WELCOME2GANNUG
Apply the coupon on the Cart or Checkout page.

    1. Can I get a discount higher than 10%?

Our introductory offer is currently capped at 10%. As a growing startup working directly with specialty stores, we strive to offer the best possible pricing while maintaining product authenticity and freshness.

    1. Can I place an order through WhatsApp?

Yes. If you need assistance, simply share:

    • Name
    • Mobile Number
    • Email Address
    • Complete Delivery Address with PIN Code
    • Product Name(s) and Quantity

Our team can assist you with manual order placement.

    1. I am unable to place an order. What should I do?

Please contact our customer support team via WhatsApp or email at [email protected]. We will help place the order on your behalf.

    1. Can I modify or cancel my order?

Orders can be modified or cancelled only before they are shipped.

Once the order has been dispatched from the seller, cancellation or modification is no longer possible.

    1. Can I place bulk or corporate orders?

Absolutely.

For bulk gifting, events, corporate orders, weddings, festivals, or large quantity requirements, please contact us at [email protected] or via WhatsApp.

Shipping & Delivery

    1. How long does delivery take?

Standard Delivery

    • Orders are usually shipped within 24 hours.
    • Delivery typically takes 2–6 days after dispatch depending on location.

Maharashtra & Pune Products

    • Orders for Pune-origin products delivered within Maharashtra are usually delivered within 24–36 hours after dispatch.
    • Orders placed before 1 PM may be shipped on the same day.

International Delivery

    • Delivery timelines vary depending on destination country and customs processing.
    1. Do you deliver internationally?

Yes.

We ship authentic Indian specialty products across India and to several international destinations. International shipping timelines and charges vary based on location.

    1. Can you deliver my order within 2 days?

For urgent deliveries, please share:

    • Delivery PIN Code
    • Product Details

Our team will check courier availability and may offer Express/Air Shipping where available. Additional charges may apply.

    1. Is same-day delivery available?

Same-day delivery is available only for select Pune locations and eligible orders.

Factors considered include:

    • Delivery address
    • Product availability
    • Order quantity
    • Delivery feasibility

Additional charges may apply for same-day delivery services.

    1. How much does shipping cost?

Shipping charges depend on:

    • Product weight
    • Delivery location
    • Courier partner

Shipping charges are automatically calculated and displayed during checkout.

    1. Is free shipping available?

Yes, selected products qualify for free shipping.

Currently, the following products are eligible:

    • Shrewsbury Biscuits
    • Ginger Cookies
    • Brazil Nut Cookies
    • Ratlam Products
    • Madugula Halwa
    • Dharwad Peda & Mathura Peda
    • Zeroh Sugar

Eligible products are clearly marked on the website.

    1. When will my order be shipped?

Most orders are shipped within 24 hours of order confirmation.

You will receive tracking details via email and WhatsApp once the shipment is dispatched.

    1. How can I track my order?

Once your order is shipped, you will receive:

    • Tracking ID
    • Courier Partner Details
    • Tracking Link

You can track your shipment directly through the courier’s tracking page.

    1. My order is delayed. What should I do?

Please share your Order ID with our support team.

We will:

    • Check the shipment status
    • Coordinate with the courier partner
    • Provide the latest delivery updates

If required, we will escalate the issue with the logistics provider.

Products & Availability

    1. I cannot find a product I am looking for. What should I do?

Contact us via WhatsApp or email at [email protected].

We are constantly expanding our catalog and may be able to source the product or recommend a suitable alternative.

    1. How are products organized on GannuG?

Products can be explored by:

    • City
    • Specialty Store
    • Product Category
    • Regional Origin

This makes it easy to discover authentic specialties from across India.

    1. Do you sell products from a specific store?

Most likely, yes.

Please tell us the store name or product you’re looking for and our team will guide you to the available options.

    1. What ingredients are used in the products?

Ingredients are listed on most product pages.

If ingredient information is unavailable, our support team will assist you by contacting the respective store or manufacturer.

    1. Do products contain allergens?

Many traditional products may contain:

    • Milk
    • Nuts
    • Wheat
    • Gluten
    • Sesame
    • Soy

Customers with allergies should always review product descriptions or contact support before ordering.

Returns, Refunds & Replacements

    1. I received a damaged, spoiled, or expired product. What should I do?

Please:

    1. Take clear Unboxing video of the product and packaging.
    2. Share the video with our support team via WhatsApp or email.
    3. Include your Order ID.

Our team will investigate and provide an appropriate resolution.

    1. I received an incomplete order. What should I do?

Please contact customer support with your Order ID.

Some products may be shipped separately from different vendors and can arrive on different dates. We will verify the shipment status and assist you accordingly.

    1. Can I return or replace my order?

If you receive a damaged, incorrect, or defective product, please contact us with supporting photographs.

Requests will be processed according to our Return & Refund Policy.

Loyalty Program & Customer Benefits

    1. What are Loyalty Points?

Loyalty Points are reward points earned on eligible purchases.

These points can be redeemed on future orders for discounts.

    1. How do I use my Loyalty Points?

Simply:

    1. Log in to your GannuG account.
    2. Add products to your cart.
    3. At checkout, select the option to redeem available points.
    4. Why should I create a GannuG account?

Creating an account allows you to:

    • Earn Loyalty Points
    • Track orders easily
    • Save addresses
    • Access exclusive offers
    • View order history
    1. What is the GannuG WhatsApp Channel?

The GannuG WhatsApp Channel provides:

    • New product launches
    • Exclusive coupon codes
    • Festival offers
    • Early access deals
    • Regional specialty recommendations

Joining the channel ensures you never miss an update.

Customer Support

    1. I completed payment but did not receive an order confirmation.

Please contact us at [email protected] or WhatsApp with:

    • Payment reference number
    • Registered mobile number
    • Email address

Our team will verify and confirm your order.

    1. How can I contact GannuG Customer Support?

You can reach us through:

📧 Email: [email protected]

📱 WhatsApp Support: 7058041707

Our team is always happy to help with orders, deliveries, product information, and special requests.

    1. Why should I buy from GannuG?

Because every order is:

✅ Authentic
✅ Freshly sourced
✅ Directly shipped from the originating store
✅ Carefully packed
✅ Delivered across India and internationally

We bring India’s most loved regional specialties directly to your doorstep.

Additional FAQs

    1. How are products packed to maintain freshness?

All products are packed directly by the originating specialty store using food-grade packaging. We take extra care to ensure that sweets, snacks, biscuits, and other delicacies reach you in the freshest possible condition. Packaging may vary from store to store based on the nature of the product.

    1. Can I schedule delivery for a future date?

For select orders, we may be able to accommodate future delivery requests. Please contact our Customer Care team before placing your order, and we will do our best to assist you.

    1. Do you offer gift packaging?

Yes, gift packaging may be available for selected products and stores. Please contact our support team before placing your order for gift packaging options and charges, if applicable.

    1. Can I include a personalized gift message with my order?

Yes. If you would like to add a personalized message, please mention it in the order notes during checkout or contact our Customer Care team immediately after placing your order.

    1. Will I receive a GST invoice for my order?

Yes. A GST invoice will be generated for eligible orders and can be shared via email upon request.

    1. What happens if the recipient is unavailable during delivery?

Our courier partners will usually attempt delivery again. If the delivery cannot be completed after multiple attempts, the shipment may be returned to the seller. Additional shipping charges may apply for re-dispatch.

    1. Can I change my delivery address after placing an order?

Address changes can only be made before the order is shipped. Once the order has been dispatched, address modifications may not be possible.

    1. Can I add more items to my order after placing it?

Additional products can be added only if your order has not yet been shipped. Please contact Customer Care as soon as possible for assistance.

    1. How do I know if my order has been confirmed?

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS/WhatsApp containing your Order ID and order details.

    1. I have not received my tracking details. What should I do?

Tracking details are usually shared once the order is shipped. If you have not received them within 24 hours of dispatch, please contact Customer Care with your Order ID.

    1. Why is my tracking status not updating?

Courier tracking updates may sometimes be delayed. Please allow 24–48 hours for the latest shipment scans to appear. If there are no updates beyond this period, please contact us for assistance.

    1. Why are shipping charges different for different products?

Shipping charges are calculated based on:

    • Product weight
    • Package dimensions
    • Delivery location
    • Courier partner charges

As we ship directly from specialty stores across India, shipping costs may vary from product to product.

    1. Can I order multiple products from different stores in a single order?

Yes. However, products from different stores may be shipped separately and could arrive on different dates depending on their origin location.

    1. Do you offer subscription or recurring orders?

We are currently working on introducing subscription and repeat-order options. Stay connected through our WhatsApp Channel for future updates.

    1. Are all products vegetarian?

Most products available on GannuG are vegetarian. Product-specific information is available on the product page. Customers with dietary preferences are advised to check product descriptions before ordering.

    1. Do your products contain preservatives?

Many of our specialty products are prepared using traditional recipes with minimal preservatives. Ingredient information is available on the respective product pages whenever provided by the manufacturer.

    1. How can I reorder a product that I purchased earlier?

Simply log in to your GannuG account, visit your Order History, and reorder your favorite products with a few clicks.

    1. Do I need to create an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to:

    • Earn Loyalty Points
    • Track orders easily
    • Save delivery addresses
    • Access exclusive offers
    • View order history
    1. How do Loyalty Points work?

Loyalty Points are automatically credited to eligible purchases. These points can be redeemed during checkout for discounts on future orders.

    1. How can I earn more Loyalty Points?

You can earn Loyalty Points through:

    • Eligible purchases
    • Promotional campaigns
    • Special seasonal offers
    • Referral and loyalty programs (when available)
    1. What benefits do I get by joining the GannuG WhatsApp Channel?

Members receive:

    • Early access to new products
    • Exclusive coupon codes
    • Festival offers
    • Limited-time discounts
    • Regional specialty recommendations
    1. Can I request express or air delivery?

Yes. Express or Air Delivery may be available for select locations and products. Additional shipping charges will apply. Please contact Customer Care before placing your order.

    1. Do you deliver during festivals and holidays?

Yes, we strive to deliver during festive seasons. However, delivery timelines may be slightly longer during peak demand periods due to courier and vendor workloads.

    1. Why should I choose GannuG?

Because every order is:

✅ Authentic and sourced directly from iconic specialty stores

✅ Freshly procured and shipped

✅ Carefully packed for safe delivery

✅ Backed by trusted stores with decades of heritage

✅ Delivered across India and internationally

At GannuG, we bring the authentic taste of India’s most loved specialties directly to your doorstep.