1.What is GannuG  and what is GannuG stands for?

GannuG is a specialty store, which aims to connect people with authentic high quality specialties products from places which are famous for them. To start with, we’ll be making Sweets and Snacks available from places very close to you. People who might be so far from their homeland or want to savor the quality or taste of a regional delicacy, GannuG is go to place for the authentic experience.

 2. How GannuG ensure the authenticity and freshness of the product?

At GannuG, we don’t stock products, each order is freshly made and is procured freshly from factory outlets or the main branch of specialty store, also any of the store on GannuG have at least excellence & experience for 5-6 decades . They have hard earned love and respect for the authentic products they deliver.

 3. How to place an order on GannuG?
Please follow these simple steps to place your order:

1. Add items to your CART
2. Proceed to CHECKOUT and apply coupon “Welcome2Gannug” if it’s your first order.
3. Fill in your DETAILS and ADDRESS
4. Select your preferred PAYMENT method and complete the transaction
5. ✅ Congratulations! Your order is successfully placed. Thank you!

Note: Please apply coupon in the CART and CHECKOUT page not in the payment page of CC avenue. Coupon not applicable for Free shipping products.

4.How long it will take to deliver my order?

For details, please refer shipping policy at Shipping – GannuG.
Standard Delivery: All the orders are typically shipped within 24 hours with fresh products and delivered within 2-6 days once shipped. Please note that orders placed after 11 AM on Saturday will be shipped on Monday.
Inter-city Delivery: For inter-city deliveries, as we ship directly from the origin, your order will be delivered within 24-36 hours once it’s shipped. Please note that orders placed after 11 AM on Saturday will be shipped on Monday.

5.How can I pay for my order, is Cash-On-Delivery available?

We offer various payment methods for your convenience. During checkout, kindly select your preferred option. Cash-On-Delivery is available nationwide, applicable to orders below Rs 1100, within the specified range.

6.“I am unable to find what I want to buy.” What should I do?

Please connect us on WhatsApp or write us at care@gannug.com, we are on a journey to get specialty of  all places to be added, we would pleasantly surprise with swiftness to get them added. Your wish is our command.

7.“I received a damaged order” What should I do?

While we adhere to the highest packaging standards and take pride in delivering the freshest products, we acknowledge that mistakes can happen. If you receive a damaged or expired order, please photograph the item and contact GannuG Customer Care at care@gannug.com or via WhatsApp. Rest assured, we are committed to providing you with the best service and support possible.

8. “I received an incomplete order, or something is missing in it” What should I do?

If you receive an incomplete order or find missing items, kindly contact GannuG Customer Care via email at care@gannug.com or reach out to us on WhatsApp. Rest assured, we are committed to providing you with the best service and support possible. As we directly ship from vendors some products will be shipped seperately and delivered within 2-6 days

 9. “I changed my mind after placing an order” What should I do?

You may cancel your order before it’s shipped from the seller if you change your mind. However, once the seller ships the order, cancellation is no longer possible.

10.“I want to return or replace my order” What should I do?

We are here to assist, please click a picture of the received product and reach out to GannuG Customer Care, write an email to care@gannug.com or reach us on WhatsApp. We assure you best of our service and support. Please refer return/refund policy at Refund and Returns Policy – GannuG

11.“I have done the payment, but order confirmation is not received on email and SMS” What should I do?

Please reach out to GannuG Customer Care for assistance. Write an email to care@gannug.com or contact us on WhatsApp. Rest assured that we will take care of your order as it is in safe hands.

12.“I want to order my favorite product in bulk” What should I do?

To buy any product in large or bulk quantity, contact GannuG Customer Care. Email care@gannug.com or reach us on WhatsApp, and we will promptly facilitate delivery nationwide or internationally.